Nothing this side of heaven is perfect. It is therefore possible that you may find fault with any of our products. If and when that happens, please consider the following:
- Our apostolate is run by Catholics, who are in conscience bound to be fair and reasonable to all people, even on weekdays. We expect the same from our customers.
- Given that the cost of shipping is very high, it would be unreasonable to demand or expect a return and replacement unless you have a very good reason to do so, and/or unless you are prepared to share in the extra cost of shipping.
- We do our best to represent our products as best as possible, but if in doubt, ask before you buy.
- Everyone has a right to their good name. Spreading unjustified, unreasonable or unnecessary bad reports are considered sins of the tongue, and as such they are one of the hardest sins to make restitution for.
If after all that you consider it fair and reasonable to lodge a complaint and negotiate a remedy, please get in contact with us as soon as possible and we will do our best to work something out.